• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

The Tech Block

tech tips from tim the techie

  • Home
  • About
  • Blog
  • Business Tech
  • Finance Tech
  • Gaming
  • Home Tech
  • Phone
  • Travel Tech
  • Web
  • Contact Tim

Improving the Customer Experience with an Order Management System for E-Commerce

May 3, 2019

One of the main determining factors of success for an ecommerce business is how you handle your customers’ orders. Obviously you need to deliver a quality product that is useful for your target audience, but the methods for ordering that product are just as important.

What happens when there is a payment error, frequently out of stock items, or issues with shipping? This could very well affect the overall customer experience, pushing that person towards another source (probably your competition).

Statistics show that nearly 65% of customers have completely cut ties with a business due to just ONE bad encounter. This means you need to eliminate the chance of bad encounters as much as possible, and you can do that by investing in an order management system e-commerce provider.

What is an order management system (OMS)?

An OMS helps with the entire ordering process, everything from receiving a customer order to fulfilling and delivering it. There are several steps involved in OMS:

  1. The customer places the order and sends payment
  2. The warehouse receives the order
  3. The product is packaged and shipped
  4. The order is delivered and the customer is happy

Although we covered everything in 4 simple steps, there is actually A LOT involved to fulfilling an order, and an OMS can help. Every aspect of the system is coordinated, from inventory lists to customer shipping information. The organization that an OMS provides allows you to focus on other aspects of your business, allowing you to stay ahead of your competitors.

4 Ways Your OMS Can Improve the Customer Experience

So we just covered what an OMS is, but in what ways can it improve your customers’ shopping experiences? It can improve it in just about every way, but to put things simply the sooner you fulfill the order, the happier the customer tends to be.

If the entire process goes without a hitch, the customer is much more likely to return. But if there are issues involved, even just one minor problem, the customer will move on (65% of them at least). Here are 4 specific ways that an OMS will improve the overall customer experience:

  1. Items are less likely to be out-of-stock
  2. Product delivery happens more quickly with an OMS
  3. Shopping cart functionality is enhanced
  4. Tracking number are always provided

What to Look for in an OMS Before Investing

Before implementing an entirely new system into your current business model, you’ll need to do some research. Think about your goals for your ecommerce store and find an order management solution that aligns with these goals. Some OMS providers and softwares are better than others. When finding a solution that works for you, consider these factors:

  • Improved inventory control
  • End-to-end supply chain visibility
  • Optimal customer fulfillment
  • Integrated order processing with EDI capabilities

Not only should you be trying to improve the customer experience, but also the overall functionality of your business. Trust us when we say that an OMS is worth the investment since it will alleviate so many of your stressors as an ecommerce business owner.

Do you have any questions about this article? Click here to contact us today

Tweet
Pin
Share
0 Shares

Categories: Blog

sidebar

Blog Sidebar

About Us

I’m Tim from The Tech Block. Tim Techy! haha. I’m all about gadgets, gaming and technology. I don’t just sit in my house all day playing around on gadgets, but they are very integrated into my everyday lifestyle. When I work out I use technology to track it, when I turn the heat on in my home, I use my computer to do it and when I travel, I take my fun techie stuff with me!

Popular Posts

Facebook

Tim's Tech Block

News Latter

Connect

  • Facebook
  • Instagram
  • Twitter

Recent Posts

  • Is the S19 XP Hydro more efficient?
  • How to Create a Morning Routine
  • Government Translation Solutions: Revolutionizing Multilingual Intelligence Operations
  • How Solar Panels Can Provide Reliable Energy for Your Home
  • The Benefits of Self-Regulating Heating Cable Systems

Recent Comments

    Archives

    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018

    Categories

    • Blog
    • Business Tech
    • Finance Tech
    • Gaming
    • Home Tech
    • Phone
    • Travel Tech
    • Web

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org

    Footer

    About Us

    I’m Tim from The Tech Block. Tim Techy! haha. I’m all about gadgets, gaming and technology. I don’t just sit in my house all day playing around on gadgets, but they are very integrated into my everyday lifestyle. When I work out I use technology to track it, when I turn the heat on in my home, I use my computer to do it and when I travel, I take my fun techie stuff with me! Read More…

    Popular Posts

    Featured Post

    Is the S19 XP Hydro more efficient?

    How to Create a Morning Routine

    Government Translation Solutions: Revolutionizing Multilingual Intelligence Operations

    How Solar Panels Can Provide Reliable Energy for Your Home

    The Benefits of Self-Regulating Heating Cable Systems

    Facebook

    Tim's Tech Block

    Copyright ©2018 The Tech Block | All Rights Reserved