There are thousands of Aussie businesses that simply don’t have the need for an in-house IT team. SMBs typically don’t require an in-house tech team as they often work in small teams and in spaces that don’t require constant tech support.
With this in mind, most Aussie SMBs turn to external software solutions to ensure their online infrastructure is running safely and efficiently. But your online provider shouldn’t just stop at managing your online infrastructure – they should also be able to help you grow in the digital arena!
Here, we are going to discuss three services that your software provider should offer to ensure that your online infrastructure is not only running properly but also helping your business thrive:
- Managed Services
When it comes to the best IT solutions Australia has, the first service you should look for is managed services. This is where companies outsource their online infrastructural management to an external software company to ensure it is always running at peak capacity. Enlisting managed services ensures that SMBs can enjoy all the benefits of having an in-house tech team whilst freeing up staff tech distractions and paying a cost-efficient sum for it.Managed services typically include the following:
- Business support: Your business may experience sudden growth at any moment. Perhaps a new product or social media post creates massive web traffic and you need to scale up your operation to handle the influx. Business support ensures you will be able to scale up your operation as it experiences amazing growth.
- Infrastructure: Your provider should have state of the art infrastructure that can be installed to meet your online requirements. This will ensure that your website and online infrastructure experience at least 99% uptime whilst being fully adaptable to suit your business’s changing needs.
- Procurement: Your service provider should be able to tailor-make a procurement plan that will see your business enjoy the hardware and software it needs to get to new heights of success. They will help you develop strategies for technology procurement in an ever-changing digital landscape.
- Cloud consulting
Comprehensive cloud consulting is another essential that the best IT solutions in Australia has should offer your business. The cloud is designed to allow you and your team to work wherever you are and at whatever time of the day. This means advanced collaboration, enhanced productivity and streamlined task management in ways that will optimise your business’s online potential.Furthermore, the cloud is designed to future proof your business from online threats – something some of our biggest businesses have fallen victim to in the last couple of years. This enhanced security is implemented through elements like robust backup and disaster recovery strategies as well as advanced antivirus, firewall and malware protection for your critical information.
- Digital transformations
Every business owner with a website should be looking for ways in which emerging technologies can help their businesses thrive. This is why your software company should offer a digital transformation service that is tailor-made to your company’s needs in the online arena. They will evaluate your online objectives before designing a strategy that will see the implementation of technology designed to advance your business’s online success.
They will then provide ongoing change management and data analysis to ensure that their implementations are having the most powerful effect on the areas most important to your business and its continued success.
