Nothing aggravates online shoppers more than receiving their orders late. With so many technological advancements made to optimize an eCommerce business’s operations, they expect nothing less than quick, easy, and honest service. Unfortunately, there are still a lot of eCommerce business owners who struggle to deliver all of their orders on time.
If your eCommerce business is having trouble delivering your packages on time, you’re in luck. In this article, we’ll take a look on some of the ways eCommerce businesses can do to avoid late order deliveries with their customers.
1. Outsource a Fulfillment Service
You need to have the manpower and resources to ship all your deliverables on time. However, hiring more people, renting out more warehouses, and purchasing additional equipment is an expense many eCommerce business owners are hesitant to take. Fortunately, relying on a third-party fulfillment service can help reduce your operating expenses.
Third-party fulfillment service providers can warehouse your goods, ship your orders, and monitor the status of your deliveries. They’re also equipped with a top-notch automated API integration system, which can connect to your online store to make order fulfillment’s a seamless process. Plus, they can take your business to the next level by extending your reach to a global audience.
Other benefits of outsourcing your fulfillment service include:
- Cheaper shipping costs
- Improve delivery times
- Offer great customer service
2. Keep a Strong Communication
Miscommunication and poor communication are common causes of late order deliveries. When a message or order isn’t properly conveyed, it creates confusion and causes delays to all the parties involved. To prevent this from happening, you must maintain a strong communication with your employees, vendors, and clients. Being open and honest with what’s going on in your business will help keep everyone informed about the progress of your orders and on the same page.
However, you need to convey your messages properly to avoid creating any issues, so it helps to keep the following things in mind to effectively communicate with your team:
- Don’t wait till the last minute to voice out your thoughts, ideas, or concerns
- Clarify things before proceeding with any further operations
- Have an open mind and listen to what the others have to say
3. Be Ready for the Holiday Season
The holiday season is always a hectic time for eCommerce business owners. During this period, consumers are more likely to purchase more items, causing an increase in orders and sales. Because of this, eCommerce businesses have to be ready for the influx of orders that’ll come their way.
To reduce the amount of stress brought upon the holidays, it’s smart to prepare your employees, warehouse, and shipping service, even before the season hits. Here’s a list of things you can do to ensure that your holiday operations will flow as smoothly as possible:
- Train all your regular, seasonal, and new employees for the busiest time of the year
- Reassure your workers that they’ll be well-taken care of during this period
- Stock up on your products
- Organize your warehouse from most popular items followed by the less popular one
You’ll also need to take note that most courier services don’t work on public holidays, so you’ll need to make other arrangement to ensure that your customers purchases will arrive on time.
4. Know Your Limits
It’s easy to tempt consumers with fast and same day delivery offers. However, if you don’t have the resources to handle all the orders, it’ll affect your PR. Making promises you can’t keep will not only lower your customers trust, potential clients will also presume that your business is offering unreliable and unprofessional services.
For this reason, you need to know your limits when setting a minimum or maximum delivery time. Having a realistic time frame will allow you to attend to your order incisively, as well as ensure your customers that they’ll receive their purchase in good time.
Even if delivering your customers orders is just one part of the entire shipping process, it’s still your responsibility to ensure that it reaches their doorstep on time. When you meet and exceed your customers expectations, it shows that you care about their online shopping experience.