Mobile tech development rendered an opportunity to expand field service operations. The industry is huge nowadays, and it’s still growing. Therefore, it needs sophisticated tools in order to maintain that growth alongside day-to-day processes. A premium software can help with that. In this article, we will shed more light on the subject.
Asset management: field service is all about it
Complex devices, transportation trucks, employees and products scattered all around the town… These are some of the assets that filed service managers need to have under control. The bigger the company, the more challenging this problem gets. That’s where an asset management software becomes quite handy.
As we can read on the Comarch website (https://www.comarch.com/field-service-management/asset-management/), portable and designated digital solutions allow streamlining asset management processes, and therefore help mobile service technicians in registering transfers of the resources and their current location. Many of these processes are conducted automatically. This means, the software does a lot of the work. The technicians receive data and interpret them. When necessary, they implement changes right there in the field, and the whole system gets immediately updated. The company knows everything it needs to know, usually in a matter of seconds.
In the field service sector, such tools are very valuable. Because inventory management demands moving from one point to another, an internal net of constantly updated data allows fast communication alongside better quality of services and products. But most of all, it allows more effective management of the whole enterprise. That reduces costs. Significantly.
Features of the Field Service Management software
A field service software with asset tracking is useful, yes. Obviously, that refers to both internal and customer assets that are out there. And this is just the beginning. One of the other feature an FSM application provides is the “scan and go” mode, for example. Mobile workers can use it to extract a QR code or a bar code from any object in order to register it in a database. On the other hand, the same scanning mechanism (available within an employee’s smartphone) can provide crucial information about that particular object. Was it broken in the past? What is the warranty policy? Who was the subcontractor? Many of such questions can be answered immediately after the code is scanned.
Another useful feature of a software for asset management field service companies can benefit from is a scheduling tool. It provides real time data about asset availability. That can refer to equipment as well as field service technicians. Human resources need to be properly managed too, right? Therefore, smarter scheduling can be very beneficial for a company. Proper real time allocation of employees is crucial in many industries. Besides, monitoring gives control. Control gives better performance assessments. That can lead to more sufficient decision-making outcomes.
The above is just a scope of what different field service organizations can gain from implementing a set of digital tools designed to make their job easier. What’s more important, the end users receive better problem-solving services. Smart management of assets leads to that. It improves efficiency on many levels. Equipment, human resources, the general flow of information… More can be found here: https://www.comarch.com/field-service-management/asset-management/.