It’s unlikely that you’d have a random person answer the phones at your prestigious legal firm. Someone who has received specific training to handle legal phone calls would likely be the only person you would feel comfortable trusting with such a sensitive matter. If your company decides to use a third-party call-answering service, you need to ensure that the receptionists are qualified, pleasant, and correct in responding to your customer’s inquiries. While there are many call centers that may take your messages and return calls, a legal practice requires a more specialized answering service.
A reputable answering service that caters to the needs of law companies already exists, which is good news for attorneys. Answering Legal is the name of the service.
At Best Call Center, we focus solely on serving the needs of attorneys with our specialized legal answering service. Every one of our tools is designed with the busy lawyer in mind. Best Call Center’s legal intake receptionists are fully competent in performing all duties expected of a legal receptionist. They will start answering your phones after receiving all the necessary training to begin bringing in new customers for the business.
What’s special about our answering service?
If you outsource your call center needs to Best Call Center, you’ll get much more than just kind voices answering your calls. The many services our receptionists provide that are unique to the legal industry set Answering Legal apart as the ideal option for law firms.
Our legal intake staff:
· carry out thorough legal intakes on all new clients
· When you can’t take calls, your assistant should pick up and forward any crucial ones to you
· To accommodate Spanish-speaking customers, we offer a bilingual customer service team
· attorney consultations can be scheduled at the following times
· conduct yourself with the sensitivity that is required while handling legal matters
The vast majority of call centers do not provide any of these options. Our receptionists at Best Call Center specialize in handling calls for legal practices solely; we have extensive experience with a wide variety of tasks unique to the legal industry. Your organization can rest assured that whichever receptionist handles your legal intake has done it before. Before taking calls for your law office, our receptionists undergo rigorous training on how to handle sensitive legal problems. If you choose a legal answering service, the person who picks up your calls is a trained professional who knows their stuff.
Is It Worth It to Invest in an Answering Service?
The legal profession relies heavily on the assistance of an answering service, which can do everything from take messages and return calls to managing appointments and client questions. In this article, we will discuss some of the many benefits your law company will get from using an answering service to handle all incoming calls.
1. Continual Access to a Legal Professional Who Can Answer Your Calls
As a law practice, you understand that your clients require help at all hours. A legal answering service can take calls around the clock when you can’t. If you use an answering service, your customers may access a live person around the clock, no matter when they call.
In the legal industry, answering services are staffed by experienced receptionists who can field calls from clients and prospects. They’ll take down the caller’s details and pass it along to an attorney or paralegal, depending on who’s available. If you do this, you can rest assured that you won’t miss any crucial customer calls.
2. Inexpensive Legal Answering Service
As a lawyer, you probably know that every minute counts. An attorney can save a lot of time and money by using an answering service. Having an answering service ensures that none of your clients fall between the cracks as a result of missed calls or appointments.
The legal industry has access to round-the-clock answering services. This ensures that your phone calls will always be answered, no matter the time of day or night. When dealing with customers in different time zones, this becomes more crucial.
3. A Reliable Answering Service for Lawyers
Every call is important while managing a law practice. Getting a new client who needs your services could come at any time. This is why it’s crucial to work with an expert answering service that can handle your calls on your behalf.
The common misconception that having an employee answer the phone at work will help you save money is unfounded. To begin, a receptionist’s absence due to illness or emergency is an unavoidable possibility. Second, your receptionist may not be able to take every call in the manner you’d like, even if they are available.
When you choose an answering service, you can rest assured that every call will be handled expertly and courteously. One phone call can make or destroy a business, so being prepared is crucial. The answer to the question of whether or not your legal firm needs an answering service is an emphatic yes. Paying for someone to answer your phones is money well spent.
4. Personalization of a Call-Center Answering Service with a Legal Focus
One cannot generalize about law firms. While some may operate as general practitioners, other lawyers focus on a particular niche. The legal intake service you use should be able to modify its script to match your specific requirements. This way, you can tailor your approach to each prospective client, whether collecting certain data or routing them to a specific team member.
In the field of law, where initial impressions are sometimes decisive, this maxim holds especially true. Callers to your business should get a positive impression of the kind of service they may expect from the get-go. You can ensure that each client has a great experience and wants to continue working with you with the help of a legal intake answering service.
Legal Answering Service: Questions to Ask
Ensure the prospective answering service for your legal company provides satisfactory responses to the following questions before you hire them:
1. What is your level of expertise?
Pick an answering service with real experience in the field. Look through their website to see if there are any case studies, sell sheets, or other documents detailing their legal experience and expertise that you may access.
Evaluations are a natural byproduct of time spent in the field. Look into what real customers have to say about them, not just what’s on their website. Take into account the total number of reviews and how often new reviews are submitted and answered.
2. What Hours Does Your Call Center Operate?
Having a contact center that is always open is crucial. Consider the possibility that call-center employees are located in a time zone other than the callers. It is the responsibility of business owners to ensure that their contracted agents are available round-the-clock, regardless of where in the world their customers may be located.
The majority of business owners choose to work with contact centers that are open around the clock. Agents answer calls around the clock, even when the company is closed. It’s important for any company, but especially for law practice, to have someone available 24/7 to take calls.
3. Do Your Fees Include Legal Representation?
New client intake is one of the most important functions of a legal answering service. Legal intake is the lifeblood of any firm, as most owners and partners already know.
Agents at a top-notch lawyer or attorney answering service will have received extensive training in taking legal calls. They can receive hundreds of calls, chats, and internet form submissions daily; thus, they screen calls for businesses of all sizes.
4. Have You Considered Hiring Bilingual Representatives?
A substantial number of potential customers will be turned off if a company doesn’t have agents who speak more than one language. It may cost you about $30,000 a year to hire them on your own. It is important for a legal answering service to provide at least some language alternatives.
The contact center should have bilingual and multilingual representatives and specialists in American Sign Language and other accessible modes of communication.
5. Do you offer individualized service options?
The legal industry is rife with variety, and no two firms are alike. Therefore, they call for more than a cookie-cutter approach. The needs of the legal industry’s specialized contact centers are well understood by call centers with extensive experience in the field. They are also familiar with the ways in which these requirements vary greatly depending on the size of the company.
Scalability in the contact center is also important. The best contact center for a company is one that can expand or contract as necessary. The call center needs to be flexible and ready to receive calls as soon as possible if the company decides to take on a class action suit unexpectedly.
6. Do your agents and staff know law firm answering?
Every caller will instantly learn if the person is knowledgeable. The difference between obtaining a client and missing a fantastic opportunity can be as simple as the agent’s level of professionalism, courtesy, and expertise.
It is crucial that a contact center’s agents have specialized training in the law firms and legal response. They need to be conversant in the client company’s processes and language as well as those of the industry at large. An expert agent inspires confidence in the caller right away, making them feel that their problem is in good hands.
Do You Need A Legal Answering Service?
The Best Call Center assists businesses of all sizes, from sole proprietorships to publicly traded corporations, in enhancing their professional image, enhancing customer service, managing workloads, and converting callers into loyal customers.
Not only does Best Call Center offer basic call answering services, but we also guarantee that each of your company’s incoming calls will be handled promptly by one of up to five skilled agents who have been allocated to your account. This gives you the peace of mind you need to focus on running your business.
Our virtual receptionists are well-trained to handle general inquiries about your company, point potential customers in the right direction, set up appointments, and route calls to the correct division. You can have your calls discreetly announced and linked to you in real-time on any phone number when you use a virtual receptionist service that uses cutting-edge call handling technology. A good number of our customers give us numerous connecting numbers, which ensures that we always have access to the most effective means of contacting you.