The rollout of new cloud services for phone calls is revolutionizing the telephone industry, though it is invisible to most consumers. Let’s learn how these new cloud services for phone service are affecting businesses.
Affordable 1800 Service
Cloud services make it easy to set up one or multiple 1800 numbers that are routed wherever you want them to go. This allows an individual to have a professional 1800 number that is routed to their cell phone or the answering service of their choice. You could also set up a 1800 number for specific marketing channels to run A/B testing of different marketing campaigns or direct calls for tech support and customer service to the right expert.
What do your customers get out of it? They don’t have to pay a fee to call you from a landline, and their wireless calls via Telestra are probably free, too. They typically get an easier to remember phone number because they’ll remember it automatically as a 1-800 number.
Voice Over IP
Voice over IP or VOIP service allows people to make phone calls via a cloud service. Affordable 1800 numbers are supported this way, but any type of phone number could be handled this way. Set up a phone number for team members automatically. It is far faster than trying to get traditional phone service set up in someone’s cubicle. If they change work sites, they can take the phone number with them. Access voicemail online anywhere. If you’re getting spammed, change the phone number with a few keystrokes. Because both ends of the call are accessing the cloud locally, international calling just because a lot cheaper.
A side benefit of VOIP phone service is how it integrates seamlessly with other IT services. Save voicemails for employees to the cloud. Then they can’t lose critical information, and the company still has it if they leave, too. Let them forward voicemails to coworkers or send the voicemail to a transcription service so the text file can be uploaded to the customer’s record. You can automatically record video conference calls for future use or play a video on your computer where it is shared with everyone else connected to the call. Another benefit of the cloud telephone services is that your employees can use software provided by the cloud service for video conferencing, video capture, file sharing and so forth. It all essentially enables a greater degree of collaboration
Services to Support Call Centers
Cloud services for telephone calls is a natural fit with call centers. They can route calls to whoever on shift at the time, and if someone doesn’t pick up, it can automatically route them to the next person in the queue. Your customers call a single number, and calls go wherever your call center is based that shift. This allows you to outsource night shift support to an international service if desired. Or you could route calls to someone’s cell phone to answer if they’re on call. They can do so while working from home. Or you can use the cloud services to hire affordable work-from-home customer service reps.