Working with a big group of people in the field can truly test your agility, patience, and work ethics. Your capability to micro-manage appointments and schedules can go haywire. What you need at this point to effectively manage field service teams is to invest in the right workflow management software that can help you improve workflow management first and foremost. This holds especially true for service-based operations and businesses that require precision and timely execution of work.
Create schedules, appointments, and set field service times
The moment you invest in field service management software, it will instantaneously create schedules, assignments, and adjust your field service worker’s time. This way they can complete any task on hand and move on to something else for productivity. When you are working with the right workflow management software, you gain some benefits as a field agent. Here are a few:
- When the agent works out in the field, their tasks for a certain period of time will be sent to them on their smartphone or computing device. The first thing needed is the address. This information is likewise transmitted to the device from the company’s database. Moreover, they will get a job description for the task, and this can help them manage goals and expectations as they get ready for the job. Whenever an address is provided to someone, GPS routing is likewise given. The services are all tied up to the grid, and the system will provide the shortest possible route to reach the location.
- As they reach a specific job, they might realise that the task is rather more complicated than expected. Their device and field service software will help communicate the matter to the head office. The company can provide a new estimated time, and the software will update the schedule and allow them ample time as may be necessary. Other agents can be sent over if required to get the work done fast and ensure task accomplishment.
- There can be times when the customer to be serviced is not at home for a given appointment. The reasons can vary. The software, in this case, will go on auto-pilot change and update the schedule. It will readjust the same so another task can be taken up for a specific timeslot and set a new appointment for the absent client.
Clearly, field service software affords the flexibility to get things done efficiently, timely, and in a precise manner. An overlap is unlikely to happen in this case. When you have a big field service business, one of your tasks is to schedule, organise, and help dispatch your field service team for various tasks. This can be ideal for repair or contractor work, sales, and marketing, or even other project assignments. The right resources will help you manage everything from start to finish with the least cost, downtime, delay, hassle, and stress on your part and that of your team.